{"id":2836,"date":"2008-03-20T10:06:00","date_gmt":"2008-03-20T15:06:00","guid":{"rendered":"http:\/\/mcturgeon.com\/blog\/2008\/03\/20\/mystarbucksideacom-business-20\/"},"modified":"2023-09-07T04:56:06","modified_gmt":"2023-09-07T09:56:06","slug":"mystarbucksideacom-business-20","status":"publish","type":"post","link":"https:\/\/mcturgeon.com\/blog\/2008\/03\/20\/mystarbucksideacom-business-20\/","title":{"rendered":"My Starbucks Idea &#8211; business 2.0"},"content":{"rendered":"<blockquote><p>&#8220;Name tags on employees. I like to be able to start a conversation with a name. I see the same folks all the time and enjoy speaking with them, but i don&#8217;t always remember their names.&#8221;<\/p><\/blockquote>\n<blockquote><p>&#8220;Not all employees are as friendly as they should. I think you should reemphasize customer service since that is one of the reasons I go to Starbucks.&#8221;<\/p><\/blockquote>\n<blockquote><p>&#8220;Hire more mature people who have a more developed idea of what customer service is.&#8221;\n<\/p><\/blockquote>\n<blockquote><p>&#8220;have a separate line &#8220;express&#8221; for drip coffee only.&#8221;\n<\/p><\/blockquote>\n<blockquote><p>&#8220;Starbucks needs to make ALL stores have free Wi-Fi. In Seattle I go to Tully&#8217;s, because of the free Wi-Fi, not superior service.&#8221;<\/p><\/blockquote>\n<blockquote><p>&#8220;More of the comfortable-type chairs (cushion) &#8211; fewer tables and hard chairs. Offer the bar-type seating in more stores.&#8221;<\/p><\/blockquote>\n<style type=\"text\/css\">.flickr-photo { }.flickr-frame { float: left; text-align: center; margin-right: 15px; margin-bottom: 15px; }.flickr-caption { font-size: 0.8em; margin-top: 0px; }<\/style>\n<div class=\"flickr-frame\"><img src='http:\/\/mcturgeon.com\/blog\/wp-content\/uploads\/2008\/03\/picture-1.png' alt='picture-1.png' width=\"130\" \/><\/div>\n<p>All the above quotes are taken from Starbucks&#8217;s new venture, <a href=\"http:\/\/mystarbucksidea.force.com\/home\/home.jsp\">MyStarbucksIdea.com<\/a>, a true web2.0 jewell, both for Starbucks, and their customers. <\/p>\n<p>Raw, yet friendly and simple : <strong>hand your customers a mic so that they can let you know what they want. Show them that you listen with both ears, and they&#8217;ll tell you exactly what you need to do to make your business better.<\/strong> <\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8220;Name tags on employees. I like to be able to start a conversation with a name. I see the same folks all the time and enjoy speaking with them, but i don&#8217;t always remember their names.&#8221; &#8220;Not all employees are as friendly as they should. I think you should reemphasize customer service since that is&hellip; <a class=\"more-link\" href=\"https:\/\/mcturgeon.com\/blog\/2008\/03\/20\/mystarbucksideacom-business-20\/\">Continue reading <span class=\"screen-reader-text\">My Starbucks Idea &#8211; business 2.0<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[83],"tags":[],"_links":{"self":[{"href":"https:\/\/mcturgeon.com\/blog\/wp-json\/wp\/v2\/posts\/2836"}],"collection":[{"href":"https:\/\/mcturgeon.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mcturgeon.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mcturgeon.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mcturgeon.com\/blog\/wp-json\/wp\/v2\/comments?post=2836"}],"version-history":[{"count":1,"href":"https:\/\/mcturgeon.com\/blog\/wp-json\/wp\/v2\/posts\/2836\/revisions"}],"predecessor-version":[{"id":8218,"href":"https:\/\/mcturgeon.com\/blog\/wp-json\/wp\/v2\/posts\/2836\/revisions\/8218"}],"wp:attachment":[{"href":"https:\/\/mcturgeon.com\/blog\/wp-json\/wp\/v2\/media?parent=2836"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mcturgeon.com\/blog\/wp-json\/wp\/v2\/categories?post=2836"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mcturgeon.com\/blog\/wp-json\/wp\/v2\/tags?post=2836"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}